PRIME Insurance: The Art of Customer Service

Prime Insurance does it again and again, making clients, satisfied customers.

Below you’ll find a recent interactive email conversation between a homeowner’s insurance client and Rachel in our Personal Lines Department.

The Emails Between an Insurance Specialist and a Client

From: S
Sent: Wednesday, October 31, 2018, 12:30 PM
To: Rachel, Prime Insurance
Subject: RE: home closing, Lakewood, NJ

Thanks for your message, Rachel. I just found out yesterday that closing will only occur when the home is vacant. Hoping to close before November 8…

From: Rachel, Prime Insurance
Sent: Wednesday, October 31, 2018, 12:30 PM
To: S
Subject: Lakewood, NJ home insurance

Okay, please let me know…

From: Rachel, Prime Insurance
Sent: Thursday, November 8, 2018, 12:59 PM
To: S
Subject: Lakewood, NJ home insurance

Hi, Closing today?

From: S
Sent: Thursday, November 8, 2018, 12:57 PM
To: Rachel, Prime Insurance
Subject: Lakewood, NJ home insurance Yes!!

 YES!!!

From: Rachel, Prime Insurance
Sent: Thursday, November 8, 2018 1:10 PM
Subject: Lakewood, NJ home insurance

Great!

I’d like to take this opportunity to thank you for your business. We are delighted you have the confidence to buy this coverage from PRIME INSURANCE AGENCY. 

It is our goal to exceed your expectations with our superior customer service standards.

You should receive your new policy shortly. If you have any questions about your new policy or any additional insurance coverage, just email or call me. 

It’s always a pleasure to be of service to you, our valued client.

As a reminder, PRIME INSURANCE AGENCY handles a full line of property and casualty insurance for both individuals and businesses. 

A no obligation quotation is as close as a phone call away.  We’d also appreciate any feedback regarding the services you’ve received during the quoting and binding process. 

Have a great day! 

From: S
Sent: Thursday, November 8, 2018, 12:57 PM
To: Rachel, Prime Insurance
Subject: Lakewood, NJ home insurance 

Thank you so much for all your help! It’s been a real pleasure working with you!

From: Rachel, Prime Insurance
To: S
Subject: Lakewood, NJ home insurance

Same here!  Please do not hesitate to contact our office at (732) 886-5751 for any questions that you may have. Have a great day and good luck with the move!

PRIME Insurance is a three-generation family-run independent agency. We’re proud to partner with many of the leading underwriters – recognized companies like ACE, AmTRUST, ASI, ASSURANT, CHUBB, CNA, Employers, FOREMOST, Liberty Mutual, MetLife, PROGRESSIVE, Safeco, StillWater, Travelers, USLI, ZURICH and more. This gives us the ability to provide all forms of nationwide coverage and bonds at competitively lowest quotes. Visit us on our online insurance website or email us at PRIME [at] primeins [dot] com or call us at 732-886-5751 and HAVE A PRIME DAY™!